Mastering four key electrical equipment tasks – commissioning, maintenance, emergency response, and monitoring – is vital to optimizing the overall performance of your electrical system.
Partnering with our field service experts to care for your assets throughout their lifecycles reduces business risks and significantly improves power reliability.
Reliability Risks
The reliability of your electrical system is at risk if four key elements in your equipment’s lifecycle are not addressed properly. A small issue at any stage of a product’s lifecycle can lead to a critical situation if left unnoticed or unresolved by a generalist – wasting your valuable time and money on repairs while negatively affecting your business and customers.
Improper Commissioning
Outages and delays increase if new equipment isn’t properly tested for reliable performance by a knowledgeable field service technician prior to energization.
Irregular Maintenance
It’s easy to lose track of equipment maintenance with business responsibilities piled high. Irregular maintenance of existing equipment poses risks for increased costs and shortened product life.
Emergency Response Delays
Every minute your system is offline due to an issue or outage costs money. Hiring a generalist who isn’t an expert in your equipment often leads to repeat trips to the field while waiting on parts and tools.
Inadequate Monitoring
With no visibility, what could have started as a small issue can now have big impacts. Don’t risk not knowing the status of your gear until it is too late.
Service Solutions
Partnering with S&C’s expert field service technicians ensures your equipment is commissioned properly, maintained well, and critical issues are identified and repaired quickly.
Expert Commissioning
Expert commissioning promises seamless equipment incorporation into your system. Pre-programming equipment prevents the delays and costs of repairing or resetting devices.
Specialized Maintenance
The key to proper maintenance is hiring a specialist with expertise in your equipment. Our experts know exactly when maintenance should occur and what parts and tools are needed to expedite the process.
Local Emergency Response
When you’re on the clock, S&C’s local emergency-response team can quickly get to you with the parts and expertise needed to resolve your issue correctly. Call our 24-hour emergency support line at (+1) 888-762-1100.
Continuous Monitoring
S&C’s Global Support & Monitoring Center offers a 24-hour, 7-day-a-week solution to identify problems before they occur. With 45% of reported cases resolved remotely, you eliminate the risk of not knowing an issue exists.
Our Services
Product Packaging
S&C stores your inventory locally, properly packaging and labelling each device prior to installation.
In-House Engineers
S&C engineers available for system design, project execution and consultation.
Equipment Training
On-site or classroom courses on S&C equipment operation, maintenance, and safety.
Power System Upgrades & Retrofits
Project coordination, engineering, and field services for system changes.
In-House & On-Site Repair
Assess device condition, replace worn components, and implement enhancements.
Power System Studies
Analytical studies, control logic, and device settings determination.
Custom Support Plans
S&C ensures your custom inventory items are locally available.
Project Management
Project scoping, scheduling, and quality oversight.
24/7 Issue Monitoring
Identify and preempt equipment problems before they occur.
Local Parts Inventory
Replace S&C equipment parts quickly.
Renewed & Extended Warranties
Reduce risk and gain peace of mind.
Inventory Configuration
S&C manages local inventory and configures your equipment with proper settings to ensure issue-free installation.
